Refund and Cancellation Policy

Last Updated: June 13, 2026

Thank you for choosing eqr.link ("Service"). We want to ensure a transparent experience regarding subscription cancellations and account balance refunds. This policy explains your rights and options regarding cancellations, subscription renewals, and balance top-ups.

1. Subscription Cancellation

• Self-Service Cancellation: You can cancel your paid subscription plan at any time through your billing dashboard.
• Access Duration: Upon cancellation, your paid features will remain active until the end of your current billing cycle. No further renewal charges will be made.
• No Pro-Rata Refunds: We do not offer partial or pro-rata refunds for unused days within a billing cycle.

2. Account Balance Top-Ups and Purchases

• Top-Up Limits:
  • The minimum top-up amount is $5.00 per session.
  • The maximum top-up amount is capped at $500.00 per session.
• Refundability: Account balances added via top-ups are generally non-refundable and cannot be exchanged back for cash, unless required by applicable local law (see Section 3).
• Consumption: Balance is consumed when you perform one-time actions within the Service (such as upgrading static QR codes to dynamic QR codes or purchasing additional hosted file slots). Once consumed, these actions are permanent and cannot be reversed or refunded.

3. EU/EEA Consumer Right of Withdrawal

If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you have a legal right to withdraw from digital purchases within 14 days of the transaction (the "cooling-off period") without giving any reason.

3.1. Subscriptions

You may withdraw from a new subscription within 14 days of signup. We will refund the subscription fee, minus a pro-rata amount corresponding to the Service used before you notified us of your withdrawal.

3.2. Balance Top-Ups

You may request a refund for a balance top-up within 14 days of the transaction, provided that you have not consumed any portion of the balance to purchase dynamic upgrades, hosted file slots, or other paid add-ons.

• Immediate Execution: By consuming your balance to upgrade a QR code or upload a file, you request immediate performance of the Service and acknowledge that you lose your right of withdrawal for that portion of the balance.

4. Accounts Suspended for Abuse

To protect our platform and community, we enforce a strict Acceptable Use Policy. If your account is suspended, terminated, or blocked due to a violation of our AUP (including, but not limited to, hosting phishing links, malware, scams, or wallet-drainers):

• You immediately forfeit any remaining account balance.
• You are not eligible for any refunds of subscriptions, balance top-ups, or add-on purchases.

5. Contact for Refund Requests

To request a refund under applicable laws (including EU consumer withdrawal), please email our support team:

• Email: support@eqr.link
• Please include your account email address, transaction date, transaction ID, and the reason for your request.