Support & Contact
Last Updated: August 17, 2026
Note (August 17, 2026): §5 no longer points at the European Commission's Online Dispute Resolution platform, which ceased operating on 20 July 2025 — it names the Greek Consumer's Ombudsman and the European Consumer Centres Network instead, both of which exist and both of which answer. §1 adds the language position: our legal documents are published in English only, English governs, and if you want a clause explained in Greek you can ask us and we will explain it.
We support eqr.link by email. There is no phone line and no live chat — email reaches the same people, and it leaves both sides a written record of what was asked and what was answered.
1. How to reach us
| What you need | Write to | Typical reply |
|---|---|---|
| Product help, billing, refunds, account access | support@eqr.link | within 2 business days |
| Sales, partnerships, press, anything else | hello@eqr.link | within 2 business days |
| Abusive QR codes or redirect links | abuse@eqr.link | prioritised ahead of the queue |
| Security vulnerabilities | security@eqr.link | prioritised ahead of the queue |
Support hours: Monday–Friday, 09:00–18:00 (Athens time, EET/EEST). Messages that arrive outside those hours are queued and answered on the next business day.
Include your account email and, where relevant, the QR code or order in question — it saves a round trip.
Language. Our legal documents — the Terms, this page, and the policies listed in Section 3 — are published in English only, and against a business customer the English text is the one that governs. There is no Greek translation today and we are not going to pretend otherwise. If you are a consumer, that governing-language claim is deliberately limited: Greek law wants general terms applied in the Greek market recorded in Greek as well, we have not done it yet, and until we do we will not hold English wording against a consumer who could not reasonably understand it. The Terms of Service say the same at the top. If a clause matters to you and you would rather have it in Greek, write to support@eqr.link and ask: we will explain it in Greek, and if you ask before buying we will do it before you buy.
2. What "within 2 business days" means
That is our target for a first human reply, not for a resolution. Complex cases stay open until they are closed, and we tell you where they stand rather than going quiet. Abuse reports and security reports jump the queue.
3. Before you write
Some answers are already published, and reading them is faster than waiting for us:
- Refunds, cancellations and the withdrawal right — Refund & Cancellation Policy
- What you may and may not point a QR code at — Acceptable Use Policy
- How we handle your data — Privacy Policy
- How the service is secured — Security Notice
- Your contract with us — Terms of Service
4. Company details
- Company: Piaxonika Software Services SINGLE MEMBER S.A.
- Company number: 179072201000
- Registered office: 3is Septemvriou 144, 112 51 Athens, Greece
5. If we cannot resolve it
If you are a consumer in the EU and we have not been able to settle a complaint between us, you can take it further. The European Commission's Online Dispute Resolution platform, which this page used to link to, ceased operating on 20 July 2025; these routes exist today:
- In Greece: the Consumer's Ombudsman (Συνήγορος του Καταναλωτή), an independent authority and a certified alternative dispute resolution entity — https://www.synigoroskatanaloti.gr/en.
- Resident in another EU or EEA country: the European Consumer Centres Network, for cross-border complaints against a trader established in another member state — https://www.eccnet.eu.
You can also contact the consumer protection authority where you live. We have not committed ourselves to any alternative dispute resolution body, and no law obliges us to — naming these routes tells you where to go, it is not a promise that we will take part in a procedure there. Nothing here limits your statutory rights. Section 9 of the Refund & Cancellation Policy says the same.