Notice & Takedown Policy

Last Updated: August 17, 2026

Note (August 17, 2026): §3.3 described what does and does not survive a removal in terms of the file, and left the impression that the record of the upload survives it. It does not: deleting a hosted file deletes the database row that recorded it along with the stored object. §3.3 now says that, and says what does survive — your notice, the stored report where one reached our report intake, and our own handling of it. §4 says the same thing about the "record" a restriction is withdrawn from: it is the count we keep for §3.4, kept by us, not a residue of the deleted file.

Note (August 13, 2026): This policy is new. It collects in one place how to tell us that content on our domains is unlawful, what we do about it, and what the person who posted it can do in response. The routes it describes were previously only implied by the Acceptable Use Policy.

This policy explains how to tell Piaxonika Software Services SINGLE MEMBER S.A. that content on eqr.link or content.eqr.link is unlawful, what happens after you do, and what the person who posted the content can do about it. It covers content we host on behalf of our users — uploaded files and lead capture forms — and the destinations our QR codes route to.

It is separate from the Acceptable Use Policy, which is about content that breaks our rules. Content can break our rules without being illegal, and can be illegal without breaking any rule we wrote. Either one gets it removed; only this policy carries the formal procedure.

1. Where to send a notice

This mailbox is monitored during our published support hours: Monday–Friday, 09:00–18:00 (Athens time, EET/EEST). Notices concerning child sexual abuse material, active phishing, and orders from public authorities are handled outside those hours.

We accept notices in English and in Greek.

2. Notice and action — Article 16, Regulation (EU) 2022/2065

Anyone may notify us of content they consider illegal. Under Article 16 of the Digital Services Act your notice needs four things, and we ask you to include all four so that we can act on it without going back and forth:

1. Why it is illegal — a substantiated explanation of the reasons you consider the content unlawful.
2. Where it is — the exact electronic location, normally the full URL. For a hosted file this is the whole address, including the identifier and the file name.
3. Who you are — your name and email address. This is not required where the notice concerns an offence under Articles 3 to 7 of Directive 2011/93/EU (child sexual abuse and exploitation); those may be sent anonymously.
4. A statement of good faith — confirmation that you believe, in good faith, that the information in your notice is accurate and complete.

What we do with it

• We confirm receipt without undue delay, and normally within 2 business days.
• We assess the notice in a timely, diligent, non-arbitrary and objective way. Where a notice is precise and adequately substantiated enough for us to identify the illegality without a detailed legal examination, it gives us actual knowledge of that content, and we act expeditiously.
• We tell you our decision, and we tell the person who posted the content — see Section 4.
• Decisions on notices are taken by a person. We do not operate automated content matching and we do not remove content automatically.

The order we work in

3. Copyright and trademark claims

We operate the following procedure for copyright claims about content we host. It follows the structure of 17 U.S.C. §512, which is the framework most rights holders will be working from.

3.1. What a takedown notice must contain

A notice under §512(c)(3) must include all six of the following:

1. A physical or electronic signature of a person authorised to act for the owner of the exclusive right allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed, or a representative list if there are several on one site.
3. Identification of the material claimed to be infringing, with enough information for us to locate it — for a hosted file, its full address.
4. Your address, telephone number, and email address.
5. A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are authorised to act for the owner of the right allegedly infringed.

A notice missing any of items 2 to 6 does not meet the statute; we will tell you what is missing rather than ignore it.

Misrepresentation. Under §512(f), a person who knowingly and materially misrepresents that material is infringing — or that it was removed by mistake — is liable for the resulting damages, including costs and legal fees. We will pass a bad-faith notice to the person whose content it targeted.

3.2. What we do

We disable access to the material expeditiously, and we notify the account holder who posted it, giving them a copy of the notice and telling them how to respond.

3.3. If you believe your content was removed by mistake

Send us a counter-statement at abuse@eqr.link containing:

1. Your signature, physical or electronic.
2. Identification of the material that was removed, and the address at which it appeared before removal.
3. A statement, under penalty of perjury, that you have a good faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address, and telephone number.

We forward a valid counter-statement to the complainant and tell you that we have.

What we can and cannot restore. Removing a hosted file deletes the stored object, including every version of it. We do not keep a hidden copy, so we cannot put a removed file back at its original address. If the complainant withdraws the notice, or we otherwise conclude the removal was wrong, we will tell you so, we will withdraw the notice from your record, and you may upload the material again — it will receive a new address, because the old one no longer exists. We would rather say this plainly than promise a restoration we cannot perform.

What survives a removal, and what does not. The record of the upload does not. Deleting a hosted file deletes the database row that held it — the account that uploaded it, the time, the file name — at the same moment as the stored object, and leaves nothing in its place. What survives is what we recorded while acting: your notice in the mailbox it arrived at, the report itself where one reached our report intake — that record is stored separately and is not deleted with the file it concerns — and our own account of the decision we took. That is also how attribution works for the repeat-infringer policy in Section 3.4 — we identify the account from the file's row before we remove the file, because afterwards there is no row to read. Section 6.2 of the Acceptable Use Policy states the same thing from the account holder's side.

3.4. Repeat infringers

We have adopted and we implement a repeat-infringer termination policy. It is published in Section 6.1 of the Acceptable Use Policy, which forms part of the terms every account holder accepts.

4. Telling the person who posted the content — Article 17 DSA

Whenever we restrict content because it is illegal or because it breaks our terms, we give the account holder who posted it a clear and specific statement of reasons, containing:

• what we did — removal, disabling of access, suspension or termination of the account — and whether it is limited in time or geographic scope;
• the facts and circumstances we relied on, and whether they came from a notice under Section 2 or from our own checks;
• whether any automated means were used in the detection or the decision. At present none are: we run no automated content matching and no automated removal;
• the ground we relied on — the legal provision and why the content is unlawful, or the clause of our terms and why the content breaches it;
• how they can contest the decision: by replying to us, by the counter-statement route in Section 3.3 where copyright is involved, and by going to court. Nothing in this policy limits any right to bring proceedings.

Where we conclude that a restriction was wrong, we withdraw it from the account's record — the count we keep for the repeat-infringer policy in Section 3.4 — and say so, subject to the limits on restoring deleted files, and on what remains of a deleted upload, described in Section 3.3.

5. Points of contact

• Recipients of the service and members of the public (Article 12 DSA): support@eqr.link, or abuse@eqr.link for content matters. Communication is by email, in English or Greek.
• Authorities of the Member States, the Commission and the European Board for Digital Services (Article 11 DSA), and competent authorities issuing removal orders under Regulation (EU) 2021/784: abuse@eqr.link.
• Establishment. Piaxonika Software Services SINGLE MEMBER S.A. is established in the European Union, at 3is Septemvriou 144, 112 51 Athens, Greece. We are therefore not required to designate a legal representative under Article 13 DSA.

Where an authority orders us to act against illegal content, or orders us to provide information, we inform the authority of the effect given to the order without undue delay, and we inform the affected account holder, unless the order tells us not to.

6. Suspicions of a criminal offence — Article 18 DSA

Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place, or is likely to take place, we inform the law enforcement or judicial authorities of the Member State concerned, or of Greece, and pass them what we know.

7. Abuse of this procedure

Notices are a serious matter and we treat them that way. Repeatedly sending manifestly unfounded notices wastes the time we owe to real ones, and we may decline to process further notices from a sender who does so, after warning them.

8. Contact

• Legal Entity: Piaxonika Software Services SINGLE MEMBER S.A.
• Company Number: 179072201000
• Registered Office: 3is Septemvriou 144, 112 51 Athens, Greece
• Content and abuse: abuse@eqr.link